Terms & Conditions

Overview and Scope

These Terms and Conditions (“Terms”) govern all purchases made from (“we,” “our,” or “us”) through our website, authorized distribution channels, or in-person transactions. By placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.

Product Use and Responsibility

Once a product has been sold and delivered, we shall not be responsible for:

• The manner in which the product is stored, applied, or used
• Any outcomes, reactions, or effects resulting from improper use
• Use of the product in a manner inconsistent with provided instructions or recommendations

For refund-related inquiries, please contact us at [mail] and include your full name, order ID, and the reason for the request.

Exclusions from Refund Eligibility

• Change of mind after purchase
• Failure to use or redeem the product prior to its expiry date
• Refund requests submitted without a valid or reasonable basis

Pricing and Payment Terms

• All prices are displayed in Japanese Yen (¥ JPY), Hong Kong Dollars (HK$), and United States Dollars (USD)
• Prices are subject to change at our discretion without prior notice
• Full payment must be completed prior to order dispatch
• Accepted payment methods include Visa, Mastercard, JCB, and American Express
• All payments are processed through secure gateways, and we do not store credit or debit card details
• When a card payment is used, the transaction will appear on your statement with the billing descriptor

Order Placement and Acceptance

An order is deemed accepted only upon issuance of an Order Confirmation email containing the following details:

• Order reference number
• Product information
• Total amount paid

In the event that an item is unavailable or cannot be fulfilled, we will notify you accordingly and issue a refund where applicable.

Limitation of Liability

All product descriptions, instructions, and usage guidelines provided on our website or packaging are intended for general informational purposes only and do not substitute professional medical, dermatological, or cosmetic advice.

To the fullest extent permitted by law, we disclaim liability for:

• Skin irritation, allergic reactions, or sensitivities
• Improper or unintended use of products
• Damage resulting from use outside recommended guidelines
• Any indirect, incidental, or consequential damages

Our total liability, if any, shall be limited to the amount paid for the specific product in question.

Customers are advised to conduct a patch test prior to using any new skincare or cosmetic product.

Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.