Return Eligibility
We accept returns only if all of the following conditions are met:
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The product is defective, damaged upon arrival, or different from the item ordered
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You contact us within 5 days of receiving the product
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The product is unused, unopened, and in its original packaging
(Except in cases where the product is defective)
To request a return, please email us at
[email]
with your Order ID, full name, and reason for return.
Returns will NOT be accepted in the following cases:
- Returns due to customer preference (e.g., change of mind, different from expectations)
- Opened or used products
- Cosmetics and skincare products that are non-returnable for hygiene or safety reasons
- Products clearly marked as “Non-Returnable” on the product page
- Incorrect recipient information provided by the purchaser
- Delivery delays caused by incorrect email address or shipping details
Return Process
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Contact our customer support at
[mail]
with your order number, reason for return, and supporting evidence
(photos or videos)
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Once your return request is approved, we will provide instructions for returning the item
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Please note that returns sent without prior approval will not be accepted
Refunds
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Refunds will be processed after the returned item has been received and inspected
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Approved refunds will be issued using the same payment method used for the original purchase,
unless otherwise agreed
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Shipping fees are non-refundable unless the return is due to our error
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Refund processing time may vary depending on your payment provider
Contact Us
If you have any questions regarding refunds or cancellations,
please contact us through our inquiry form.
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