SilkenGlowUp - Refund & Cancellation Policy

Return requests will be considered only when all of the following conditions are fully met:

The product received is defective, damaged at the time of delivery, or materially different from the item ordered
The return request is submitted within 5 days from the date of product receipt
The product is unused, unopened, and returned in its original packaging
(This condition does not apply in cases involving defective products)

To initiate a return, customers must contact us via email at [email] and provide the Order ID, full name, and a clear reason for the return request.

Return requests based on personal preference, including changes of mind
Products that have been opened, used, or altered
Cosmetic and skincare products deemed non-returnable due to hygiene or safety considerations
Items explicitly designated as “Non-Returnable” on the product description page
Issues arising from incorrect recipient or delivery information provided by the purchaser
Delivery delays caused by inaccurate or incomplete contact or shipping details

Customers must contact our support team at [mail] with the order number, justification for the return, and relevant supporting evidence (photographs or videos)
Upon approval, detailed instructions for returning the product will be communicated
Returns submitted without prior authorization will not be accepted or processed

Refunds will be processed only after the returned product has been received and inspected
Approved refunds will be issued to the original payment method used for the transaction, unless otherwise agreed in writing
Shipping and delivery charges are non-refundable unless the return is attributable to our error
Refund processing timelines may vary depending on the payment service provider

For any questions or concerns related to returns, refunds, or cancellations, customers are encouraged to contact us through our inquiry form.

Refund & Cancellation Policy