Refund & Return Policy

Overview

At [Company Name], we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, this Refund & Return Policy outlines the conditions under which returns, refunds, or exchanges may be accepted.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original packaging
• The return request must be made within 7–14 days of receiving the product
• Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return unless defective:

• Opened or used cosmetic or skincare products (e.g., makeup, facial care)
• Personal care items (e.g., nail tools, applicators, beauty tools)
• Activated or used beauty devices (e.g., LED devices)
• Items marked as “Final Sale” or “Non-Returnable”

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos/videos of the issue
• Include your order number and product details

Upon verification, we may offer a replacement or a refund.

Electrical & Beauty Devices (Special Conditions)

For products such as:

• Advanced LED beauty care devices
• Nail care tools and kits
• Beauty tools and accessories
• Makeup tools and related products

Additional conditions apply:

• Items must be unused and not activated
• Damage from misuse, improper handling, or unauthorized repairs is not covered

Return Process

• Contact us at [Email] with your order details
• Wait for approval and return instructions
• Ship the item back to the provided address
• Returns without prior approval may not be accepted

Return Shipping Costs

• Customers are responsible for return shipping fees
• Exception: defective or incorrect items

We recommend using a trackable shipping method, as we are not responsible for lost return parcels.

Refunds

• Processed after inspection and approval
• Issued via the original payment method
• Processing time: 5–10 business days (depending on provider)

Exchanges

• Subject to product availability
• If unavailable, refund or store credit may be offered

Order Cancellations

• Orders can only be cancelled before shipment
• Shipped orders must follow the return process

Abuse of Policy

• We may reject returns that do not meet policy conditions
• We may refuse service in cases of misuse or fraudulent activity

Contact Us

For any return or refund inquiries, please contact: [Email]